privacy policy

This policy explains what personal data Conventionsinfriesland.nl collects both online and offline and how we use it.Please read it carefully.

In general, we collect data about you when you create an account, buy a ticket, when you send us an email or call us, or when you buy something from the ticket offices we operate or manage, and when you use our websites, apps and social media. We use this and other data to provide you and our other customers with better service, marketing and support (including by analysing your data to ensure a personalised experience). For example, when you create an account, purchase a ticket, download one of our apps or contact us by phone, we may ask for your consent to use your data for certain purposes. Your choices about how we use data are described here.

Conventionsinfriesland.nl is a data controller (i.e. a person responsible for processing personal data) with respect to all data that Conventionsinfriesland.nl collects and receives about you when you use our services. Conventionsinfriesland.nl is bound by and uses your data in accordance with the Personal Data Protection Act and the Telecommunications Act.

1. Cookies

Like many other online businesses, we use cookies (small text files placed on your computer by our website) and tracking tools. Want to know more about Cookies on Conventionsinfriesland.nl? Read more here.

We collect your data in different ways:

a. Directly from you.

For example, when you register for a promotion, create an account, enter a competition or free prize draw, download an app or buy a ticket, post a comment on our websites, ask us a question, email us or contact one of conventionsinfriesland.nl's call centres.

b. Through your use of our websites and apps.

You may view and use our websites and apps via a computer, phone, tablet or other device. We use tracking tools such as browser cookies and web beacons on our websites and apps to collect data about your usage.

c. From third parties.

For example, if you choose to use an integrated social media feature on our websites or apps, the site of this social media will provide us with certain information about you, such as your name and email address. Your activities on our sites and apps may be posted on the social media platforms.

2. Data we may hold about you

We use the following data for the purposes described in this policy:

a. Your contact and account details.

We retain the contact data you provide (e.g. name, address, telephone number, email, country of residence, preferred language) when you create an account with Conventionsinfriesland.nl, purchase a ticket and/or participate in our competitions or promotions.

b. Your payment and billing details.

We store the payment and billing information you provide for the processing of your order, e.g. your credit card number and postal code when you buy a ticket.

c. Data posted by you online.

For example, we store data that you have posted on our website or on an external social media site to which we have access (such as reviews posted by you or completed surveys). When posting data online, the rights of others should not be infringed (including the right to privacy) and you should be aware that others may use, ‘tag’ and/or republish your data in ways you would not expect (including in ways that are unlawful). You understand that we and others (including our Producers) may use and republish your publicly posted data online. This includes data you have posted on our website or when using apps or social media features.

3. Data about your preferences

We may collect data about your favourite events or the products you buy or inquire about (e.g. as part of a survey or your review of an event). We may also retain data about interests and demographic categories that we derive from your interaction with us, in order to provide you with a better service and to provide you with more targeted information. For example, if you buy a ticket for a particular performance and many people who have been to that performance have also bought tickets for another concert, we may send you information about that concert.

Website usage data. We may, when you visit our website, collect data about the browser you use and your IP address (this is a number that identifies specific network devices on the internet and that your device needs to communicate with websites). We can see which site you came to us from, what you did and did not do on our site and which site you visit when you have left our site.

4. We may use your data in the following ways and for the following purposes

a. To provide you with products, services, account details and support.

For example, we may use your data to confirm your registration for an event. When you provide us with information about friends, we will use this information to offer services you request from us. Please seek permission from these friends before sharing data about them with us.

b. To send you messages related to your transaction and events attended by you.

For example, we may send you an email about your account or ticket purchase or ask you to write a review of an event you attended. In addition, we may send you a one-off email to alert you to an event that may be of interest to you based on the event you have already purchased or attended.

c. To identify trends and interests.

We use your data to know what your preferences might be so that we can improve our offer to you and so that your experience with us is more targeted and personalised.

d. Monitoring and improving our products, services and websites.

We analyse your data to improve our understanding of you and our customer base in general. We do this to use it to make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services and to make your experience with us more personalised.

5. You have certain choices about how we use your data

When you create an account, purchase tickets or download our apps, we may ask for your consent to collect, process or use personal data for specific purposes. If you wish to withdraw the consent you have provided to us for such use of your personal data or if you wish to view or change your data write to us or notify us of your preference in any of the ways described in this section.

In addition to writing, you may unsubscribe in the following ways:

a. You can unsubscribe from receiving marketing messages.

To stop receiving promotional emails or text messages, click here or follow the instructions in any promotional message received. Even if you opt out of receiving marketing messages, we will still send you transactional messages. This allows us to still contact you about your orders.

b. You can unsubscribe from receiving our newsletters.

To stop receiving our newsletters adjust your account settings or follow the instructions provided in each newsletter from us.

c. You can request us to grant access to the data we have stored about you.

You can also request us to amend or delete the data.

6. We may share your data with the following third parties

a. Within the Merk Fryslân organisation.

We may share all your data with these two organisations and with all those involved within these organisations for all the purposes mentioned in this policy.

b. Producers.

We only share your data with the producer of the event for which you have bought tickets or otherwise shown interest. This allows them to analyse the behaviour of their visitors, provide better service and support to visitors and for any other purpose as described in our Producers' privacy policy (which includes marketing).

c. Third parties providing goods and services purchased by you.

Your data may also be shared with third parties who provide goods and services that you have purchased through our website (e.g. dining, rental fits or merchandise), so that they can process and fulfil your orders (including by contacting you).

d. If we believe it is necessary to comply with laws and regulations or to protect ourselves, our Producer or third parties.

To the extent permitted by law, we may also share data at the request of a government agency or other authorised body or organisation to protect or enforce our rights or those of a Producer or a third party or for the detection and prevention of fraud (including credit card fraud and fraud that we believe has occurred during a lottery or promotion or at an event) and other crimes. 

We use standard security measures. We have implemented security measures to protect your data. The standard security measures we use depend on the nature of the data collected. Please remember that the Internet is not 100% secure. We cannot promise that your use of our sites will be completely secure. We recommend that you exercise caution when using the internet. This includes not sharing your passwords.

If you have any questions or complaints or would like to receive a copy of the data we hold about you, please contact us If you have any questions or complaints about this policy or about your privacy or would like to receive a copy of the data we hold about you, please contact us.

To correct, amend or update any data you have provided, or to withdraw any consent you have given us, please click here.